Shipping policy

Thank you for choosing NW Cricket. We aim to provide a seamless shopping experience, including reliable and efficient shipping. Please read our shipping policy to understand how we handle orders, delivery times, and associated costs.

1. Shipping Costs

  • Shipping is paid by the customer.
  • Shipping costs are calculated at checkout based on the destination, weight, and dimensions of the package.

2. Order Processing Time

  • Most Orders are processed within 1-2 business days after payment is confirmed. 
  • Custom or personalized products, such as custom bats, repairs and services may require additional processing time, which will be communicated during the order process.

3. Shipping Methods and Delivery Times

We offer multiple shipping options, including standard and expedited delivery:

  • Standard Shipping: Delivery within 1-10 business days (depending on the location).
  • Expedited Shipping: Delivery within 1-5 business days.
    Delivery times may vary based on the shipping carrier and destination.

4. Domestic and International Shipping

  • We ship within Canada and the United States.
  • For international orders outside of these regions, please contact us at info@nwcricketstore.com for assistance.

5. Tracking Your Order

  • Once your order is shipped, a tracking number will be provided via email so you can monitor the delivery progress.

6. Shipping Restrictions

  • We are unable to ship to P.O. Boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to size, weight, or regulations.

7. Delays and Issues

  • While we strive to meet our stated delivery times, unforeseen delays caused by weather, customs, or carrier issues may occur.
  • If your package is delayed or lost, please contact us at info@nwcricketstore.com for support.

8. Custom Duties and Taxes

  • For international shipments, any customs duties, taxes, or import fees are the responsibility of the customer.

9. Order Changes or Address Corrections

  • Please ensure your shipping address is accurate at the time of purchase.
  • Changes or corrections to the address after shipping may incur additional fees.

Contact Us

For any questions or concerns about shipping, feel free to reach out to us at:

Thank you for choosing NW Cricket. We’re committed to delivering your products promptly and safely!

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