NW Care, Warranty & Returns

Table of contents:

  1. NW Care & NW Care +
  2. Warranty Info
  3. Returns

NW Care & NW Care + Assurance (Cricket bat warranty)

NW Care and NW Care+ are exclusive assurances that come with every NW bat purchase, offering extended protection and peace of mind beyond the standard warranty. Custom bats come with NW Care+, while premade bats include NW Care, unless stated otherwise in the product description.


   NW Care NW CARE + 
 Machine Knocking  ✓  ✓

 PRO Knocking

 (machine + hand knocking)

  X  ✓
 Scuff Sheet  ✓  ✓
 Toe Guard  ✓  ✓
 Handle Warranty [1]  ✓   ✓
 Miscellaneous Damage Warranty [2]  ✓  ✓

 Bat Face Warranty [3]

 (Playing area)

  X  ✓
 Applicable on  Premade Bats   Custom-Made Bats
 Lifetime repair discount  10%  20%



Cricket Bat Warranty Info

We provide a limited warranty for NW Cricket Bats:
  • [1] Handle Warranty : 12 months coverage for the handle.
  • [2] Miscellaneous Damage Warranty : 6 months of coverage for Miscellaneous damage occurred due to natural faults inside the willow such as:
    • If the bat breaks in 2 pieces from center, it will be covered under bat face warranty, A replacement will be provided if the bat falls under reasonable use guidelines mentioned below
  • [3] Bat Face Warranty : 6 months coverage for the Bat Face (playing area only, where scuff sheet is applied) (first 2 repair only)
    This warranty safeguards against manufacturing faults up-to a total of 12 months. It covers repairs necessitated by reasonable use of the NW Cricket Bat. Repairs within the warranty period are free, except for return postage and packing charges if collection from our Ottawa workshop is not feasible. Subsequent repairs and servicing outside warranty are chargeable.


    Reasonable use refers to using the bat to hit cricket balls. If deemed unrepairable within the warranty period, a free replacement will be provided. No cash refunds are offered. Warranty claims require return of the product for inspection, along with proof of purchase.
    Exclusions from the warranty period:
    • Misuse &/or Yorker damage
    • Insufficient knocking in and preparation
    • Superficial cracking
    • Damaged edges, toe, or excessive use
    • Use against bowling machines
    • Damage due to moisture, dirt, or poor care
    • Removal or non-application of Stickers
    Misuse includes damage from improper shots or mishandling. Bats are typically repaired before replacement. In replacement cases, the remaining warranty period carries over. Our warranty ensures your investment is protected, reflecting our commitment to quality craftsmanship.

    Returns

    We offer returns for most unused products within 15 days if you're unsatisfied. Our aim is to tailor a product that fits you and your game perfectly.

    1. We offer free one time reshaping service for cricket bat to match your requirements. 
    2. Full Refunds are issued after product inspection, ensuring no issues that could hinder restocking. (Customer pays for the return shipping of the product)