NW Care, Warranty & Returns

Table of contents:

  1. NW Care & NW Care +
  2. Warranty Info
  3. Returns & Replacement

NW Care & NW Care + Assurance (Cricket bat warranty)

NW Care and NW Care+ are exclusive assurances that come with every NW bat purchase, offering extended protection and peace of mind beyond the standard warranty. Custom bats come with NW Care+, while premade bats include NW Care, unless stated otherwise in the product description.


   NW Care NW CARE + 
 Machine Knocking  ✓  ✓

 PRO Knocking

 (machine + hand knocking)

  X  ✓
 Scuff Sheet  ✓  ✓
 Toe Guard  ✓  ✓
 Handle Warranty [1]  ✓   ✓
 Miscellaneous Damage Warranty [2]  ✓  ✓

 Bat Face Warranty [3]

 (Repair discount within 6 months)

  X 60%
 Applicable on  Premade Bats   Custom-Made Bats
 Lifetime repair discount  10%  20%


Cricket Bat Warranty Info

We provide a limited warranty for NW Cricket Bats:
  • [1] Handle Warranty : 12 months coverage for the handle. Free repair if breaks under warranty
  • [2] Miscellaneous Damage Warranty : 6 months of coverage for Miscellaneous damage occurred due to natural faults inside the willow such as:
    • If the bat breaks in 2 pieces from center, it will be covered under bat face warranty, A replacement will be provided if the bat falls under reasonable use guidelines mentioned below
  • [3] Bat Face Warranty : 6 months coverage for the Bat Face (playing area only, where scuff sheet is applied) (first 2 repair only at discounted price mentioned in the table above)
    • The bat face typically breaks from mistimed hits or hard balls. If damage occurs during normal use, our warranty ensures you're covered with discounted repairs
    This warranty safeguards against manufacturing faults up-to a total of 12 months. It covers repairs necessitated by reasonable use of the NW Cricket Bat. Repairs within the warranty period are free, except for return postage and packing charges if collection from our Ottawa workshop is not feasible. Subsequent repairs and servicing outside warranty are chargeable.


    Reasonable use refers to using the bat to hit cricket balls. If deemed unrepairable within the warranty period, a free replacement will be provided. No cash refunds are offered. Warranty claims require return of the product for inspection, along with proof of purchase.
    Exclusions from the warranty period:
    • Misuse &/or Yorker damage
    • Insufficient knocking in and preparation
    • Superficial cracking
    • Damaged edges, toe, or excessive use
    • Use against bowling machines
    • Damage due to moisture, dirt, or poor care
    • Removal or non-application of Stickers
    Misuse includes damage from improper shots or mishandling. Bats are typically repaired before replacement. In replacement cases, the remaining warranty period carries over. Our warranty ensures your investment is protected, reflecting our commitment to quality craftsmanship.

    Replacement & Returns Policy

    We offer returns for most unused products within 15 days (only for online orders) if you're unsatisfied with your ping or willow selection. Our goal is to provide a product that perfectly fits your game.

    Products That Cannot Be Returned:  

    • Products purchased in person at our store  
    • Personalized cricket bats that have been laser engraved  

    Products That Can Be Returned:  

    • Products purchased in person at our store  

    Return Guidelines & Options:  

    Free Reshaping Service: We offer a one-time free reshaping service to adjust your cricket bat to your needs.  

    Replacement Option: If reshaping doesn’t meet your requirements, we will craft a new bat for you.  

    Refund Process: Full refunds are issued after product inspection, ensuring no damage or issues that would prevent restocking.

    • For online orders: Full refunds are available if the product is unused and not engraved.  
    • For in-store purchases: A refund may be issued with a 20% restocking fee. 

    Return Shipping: If you're unable to drop the product off at our workshop/store, the customer is responsible for return shipping costs.